Cisco Connect Vpn Mac

Cisco AnyConnect is the recommended VPN client for Mac. The built-in VPN client for Mac is another option but is more likely to suffer from disconnects. Mar 16, 2021 To connect to the VPN from your Mac computer, you need to install the Cisco AnyConnect VPN client. The following instructions are for computers NOT on Jamf Pro (Mason Self Service). If your computer is on Mason Self Service, the Cisco AnyConnect VPN should already be installed.

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How to Configure Cisco AnyConnect VPN Client for Mac Overview. Stanford's VPN allows you to connect to Stanford's network as if you were on campus, making access to. Install the VPN client. Download the Cisco AnyConnect installer for Mac. Double-click the InstallAnyConnect.pkg file to.
To connect to Cisco AnyConnect follow the instructions in Connect to AnyConnect VPN for Mac OS X. Installing Cisco AnyConnect for macOS. Click on the Download button under the AnyConnect for macOS (Recommended) section on the Downloads & Guides page. Enter your Internet ID and password, if prompted. Save the application, Do Not Run from the web.

Introduction

This document briefly describes the possible error messages that appear during the installation of AnyConnect VPN client on Apple MAC machines and their corresponding resolutions.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on these software and hardware versions:

Cisco ASA Security Appliance that runs software version 8.x
Cisco IOS^® Router that runs Cisco IOS Software Release 12.4(20)T
Cisco AnyConnect Client software version 2.x

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Error Messages

This section shows a list of error messages along with the solutions.

Package Corrupt Error Message

When AnyConnect 2.3 is launched from an Apple MAC machine, the Anyconnect Package corrupt or unavailable error message appears and eventually, the connection attempt fails.

Solution

This can be a problem with the absence of the MAC-related AnyConnect package on the flash of the router. Upload the suitable AnyConnect package for MAC in order to resolve this issue. Upload the corresponding AnyConnect package, which depends upon the MAC architecture. For MACs on the Intel processor, you need the i386 macos image and for MACs that run the Power PC processor (PPC) you need the powerpc macos image. These are example packages for your reference:

anyconnect-macosx-i386-2.5.3055-k9.pkg
anyconnect-macosx-powerpc-2.5.3055-k9.pkg

Split DNS Issues

When split DNS is enabled on an AnyConnect setup, it is found that all the DNS queries are sent in clear but not tunneled. This is a problem with only the Apple MAC machines and works fine with Windows machines.

Solution

This behavior is observed and filed in Cisco bug ID CSCtf03894 (registered customers only) . In order to resolve this issue, you can upgrade to the AnyConnect release 3.0.4235, which has the Split DNS Functionality Enhancement. As a workaround, you can also use the built-in IPSec VPN client supported by Apple, which does not have this issue.

SVC Error Message

The launch of AnyConnect from a Macbook Pro running OSX Leopard is not successful. The VPN gateway is ASA running 8.0.4. The connection fails and the SVC Message: 16/ERROR: Initialization failure (mem allocfailed, etc.) error message appears.

Solution

This can be a problem with the way the MAC machine attempts to connect to the ASA. First verify if any IPv6 adaptors are enabled on the MAC machine and check if MAC tries to contact ASA over the IPv6 network. If so, it fails as the IPv6 is not supported with AnyConnect. In order to resolve this, disable the IPv6 related services on the MAC machine and try to connect with an IPv4 address.

Web-based Installation Error Message when AnyConnect is Launched on MAC

There are intermittent issues with you launch the AnyConnect version 2.5 on the MAC with OSX 10.5.6. The web-based installation was unsuccessful error message appears. At that time, you are unable to download and install AnyConnect, and the browser used is Firefox. If you reboot the MAC machine, this fixes the issue temporarily, but intermittently, the issue happens again.

Solution

Verify if your VPN gateways are connected in Load-balancer mode. If it is connected, then there could be some DNS cache-related issues that cause improper DNS redirects. In order to resolve this issue, always try to map the DNS URL to connect to one specific VPN gateway only.

MAC OSX 10.6.3 is Unable to get to Internet

When you use the AnyConnect on a MAC machine, you can access the Internal Corporate network but you are unable to browse to the Internet. It neither works by FQDN nor by IP address. There is a proxy server in use for Internet traffic.

Solution

The issue can be due to the length of the PMTU. Verify the existing MTU size on the VPN gateway, for example, ASA and modify it to a lesser value. In this sample output, the mtu size is reduced to 1204 from existing 1400.

AnyConnect on MAC fails to launch to Cisco IOS Router

The attempt to launch AnyConnect in standalone mode to a Cisco IOS^® Router running Cisco IOS Software Release 12.4(20)T is unsuccessful. The anyconnect internal error (state: not connected) error message appears.

Solution

Cisco IOS Software Release 12.4(20)T supports AnyConnect on MAC in standalone mode without any problem. In order to resolve this, try to use the complete URL when you connect to the Cisco IOS head-end device. This is a sample URL:

If this issue persists, contact Cisco TAC (registered customers only) for further troubleshooting.

Note: You need to have valid Cisco user credentials to contact Cisco TAC.

Wireless CSSC for an Apple MAC

Currently, the NAM module on the AnyConnect 3.0 product replaces the Cisco Secure Services Client (CSSC). Refer to Network Access Manager (Replacement for CSSC) for more information. There is no current plan to enable NAM to support MAC OSX platform.

Unable to Upgrade Firefox while AnyConnect is Installed on MAC

This error message appears when you upgrade Firefox on Apple machine version 10.6:

On machines that use softtokens, this error message appears:

It is observed that these MAC machines have AnyConnect version 2.5 installed. The current version of Firefox is 3.6.13.

Solution

This behavior has been tested and filed in Cisco bug ID CSCtn93915 (registered customers only) . As a workaround, you can try any of these described options.

Uninstall AnyConnect, upgrade Firefox and then install AnyConnect again.
Uninstall the current version of firefox then install the new version. All other upgrades after this should work fine.

Web-based Installation of AnyConnect Hangs

The authentication phase works fine but the VPN system hangs at the Using Sun Java for installation phase.

Solution

The issue could be with the Java and Web applet settings on the machine. Sometimes, Java gets stuck when you use the web launch with MAC machine. Refer to Cisco bug ID CSCtq86368 (registered customers only) for more information. In order to resolve this issue, follow the below steps.

Uninstall AnyConnect.
Open Java preferences.
Change to run applets in their own process.
Drag the 32 bit Java on top.
If this does not help, upgrade the AnyConnect client to the latest available release.

Unable to Launch AnyConnect on MAC

You are unable to launch AnyConnect on the MAC machine due to certain incompatible software. What are other options to use this MAC machine as a remote access VPN client?

Solution

Refer to What options do I have for providing remote access to Mac users? for more information. Refer to IPSec VPN client for Apple MAC for more information and complete details.

Unable to Download the MAC AnyConnect Package

There are issues when you download the AnyConnect for MAC software from Cisco.com.

Solution

Open the Cisco AnyConnect VPN Client home page and click on Download Software (registered customers only) on the right hand side of the web page. Choose the required software package and download with valid Cisco user credentials.

Related Information

When you are off campus, some of Illinois State University’s electronic services are unavailable to you unless you establish a VPN connection.

Cisco AnyConnect is an application that the University makes available to students, faculty, and staff for free which may be used to establish a VPN connection with the University from off campus.

NOTE: If you need to request and install the application on your computer, please skip to the section further below entitled Download and Install Cisco AnyConnect. If you already have the application installed and would like to know how to connect to it, please read the section immediately below entitled Connect to the Cisco AnyConnect VPN Client Once Downloaded. The instructions below are listed for both Windows and Mac machines, respectively.

Connect to the Cisco AnyConnect VPN Client Once Downloaded

Windows:

Open the Cisco AnyConnect VPN client.

Windows 8: On the Start screen, click Cisco AnyConnect Secure Mobility Client.
Windows 10: Start > All Apps > Cisco > Cisco AnyConnect Secure Mobility Client.
Alternatively, you can click Start and begin typing Cisco AnyConnect Secure Mobility Client and the application will show up. Click on the icon to start the application.

Verify that the path in the field underneath “Ready to connect.” is VPN01.ILSTU.EDU.

If the path name does not automatically appear, click the arrow to the right of the field and select VPN01.ILSTU.EDU from the drop down menu, or enter the path name manually.

Click Connect.

Figure 1:

When prompted, select the appropriate Group (Figure 1):

To access most ISU resources, you will select –ISU-.
Important: To access ISU Oracle or SQL database resources directly (via software such as Microsoft Access, Oracle SQL Developer, Microsoft SQL Management Studio, etc.), select DB-User_Access.

Note: When you attempt to connect, you may receive a prompt that tells you that Cisco AnyConnect is updating. Do not attempt to cancel this update, as this update will allow your VPN software to work.

Figure 2:

Enter your ULID and password in the appropriate fields, then click OK.
After a moment, an informational banner window will appear that typically says “Welcome to Illinois State University,” but could display a different, informational message.
Click Accept.

You are now connected with the Cisco AnyConnect VPN client. A Cisco AnyConnecticon with a yellow, locked padlock will be visible in your system tray (in the lower-right corner of your desktop, next to the clock). This indicates that you are connected. If the icon appears without a padlock, this indicates you are no longer connected through VPN.

Mac OS X:

Open the Cisco AnyConnect VPN client. Click Finder > Applications> Cisco > Cisco AnyConnect Secure Mobility Client.

Figure 3:

Alternatively, you can search for the application in your “Dashboard” by simply clicking the rocket icon on your bottom toolbar. After that, start typing Cisco AnyConnect Secure Mobility Client and you will see the application. Click on the application to start the set-up process, or to access it once you’ve configured the settings properly.

Figure 4:

Verify that the path in the field underneath “Ready to connect.” reads VPN01.ILSTU.EDU. If the field is empty, you will need to manually enter the file path exactly how it is shown in this article.

Figure 5:

Click Connect.
When prompted, select the appropriate Group (Figure 6):

For most ISU resources, you will select –ISU-.
Important: To access ISU Oracle or SQL database resources directly (via software such as Microsoft Access, Oracle SQL Developer, Microsoft SQL Management Studio, etc.), select DB-User_Access.

Figure 6:

Enter your ULID and password when prompted to do so and click Connect.
After a moment, an informational banner window will appear that typically says “Welcome to Illinois State University,” but could display a different, informational message.
Click Accept.

You are now connected with the Cisco AnyConnect VPN client. A Cisco AnyConnect icon with a yellow, locked padlock is now in your system tray (in the lower-right corner of your desktop). This indicates that you are connected. If the icon appears without a padlock, this indicates you are no longer connected through VPN.

Disconnect from the VPN

Windows:

To disconnect from the VPN on a Window’s machine:

Locate the Cisco AnyConnect VPN client icon and click on it. It is usually on your toolbar, but if it is not, here are some additional ways to find the application:

Windows 8: On the Start screen, click Cisco AnyConnect Secure Mobility Client.
Windows 10: Start > All Apps > Cisco > Cisco AnyConnect.
- Alternatively, you can click [Start] and begin typing Cisco AnyConnect Secure Mobility Client and the application will show up. Click on the icon to start the application so you can disconnect from the VPN.

In the Cisco AnyConnect Secure Mobility Client pane, click Disconnect.

Figure 7:

Close Cisco AnyConnect Secure Mobility Client.

You are now disconnected from VPN.

Mac OSX:

To disconnect from a VPN connection on Cisco AnyConnect on Mac running Mac OS X or later:

Click on the Cisco AnyConnect icon in your Dock.
Click Disconnect.
Close Cisco AnyConnect Secure Mobility Client.

Figure 8:

You are now disconnected from VPN.

Download and Install Cisco AnyConnect for Windows or Mac OS X

Students, faculty, and staff may download the Cisco AnyConnect VPN Client for Windows or Mac OS X from the University IT Help portal by following the directions below:

Windows:

Navigate to the IT Help portal (at ITHelp.IllinoisState.edu),
Click Downloads in the middle of the screen.
Under Cisco AnyConnect, select the version you would like to download. You will need to select the version that is compatible with your machine. You can choose either Windows or Mac.
Click on Windows or Mac and log in with your ULID and password if prompted to do so. You will be directed to a form to request the download file be sent to you. You will need to fill out the required fields in the submission form. Once submitted, your request will be handled in the order it was received. Once approved, you will receive an email. You will then click Download Files and you may be navigated to a Central Login page where you will need to enter your ULID and password. Once you log in, click the file next to Attached Files.

NOTE: If you have never access Liquid Files (SendTo) before, you may see a log in page to log into Liquid Files itself. Instead, you will want to click the SSO Sign In button to be navigated to a Central Login page. You will enter your ULID and password. Upon logging in, you will need to accept some terms and conditions. Once you have done that, you will never be prompted again for an SSO sign in.

Upon successfully downloading the installer, you will need to open the installer and follow the prompts.

Figure 9:

Agree to the Terms and Conditions and proceed with the installation by clicking Accept. You may need to enter your computer’s profile credentials in order to accept the installation.

Figure 10:

Once the software has finished downloading, click Finish to close out of the installation process. You can now access the VPN software.

Mac OS X:

Navigate to the IT Help portal (at ITHelp.IllinoisState.edu),
Click Downloads in the middle of the screen.
Under Cisco AnyConnect, select the version you would like to download. You will need to select the version that is compatible with your machine. You can choose either Windows or Mac.
Click on Windows or Mac and log in with your ULID and password if prompted to do so. You will be directed to a form to request the download file be sent to you. You will need to fill out the required fields in the submission form. Once submitted, your request will be handled in the order it was received. Once approved, you will receive an email. You will then click Download Files and you may be navigated to a Central Login page where you will need to enter your ULID and password. Once you log in, click the file next to Attached Files.

Upon successfully downloading the installer, you will need to open the installer and follow the prompts. When you get to the Installation Type screen, ensure that only the VPN checkbox is selected, then click Continue to proceed with the installation

Figure 11:

Click Continue to finish the installation. Once finished, open the Cisco AnyConnect Secure Mobility Client. You can find it in the Cisco folder in your applications, or can be manually searched in your Launchpad, as instructed above.

Figure 12:

Type VPN01.ILSTU.EDU in the empty text field, then press Connect.

Figure 13:

Enter your ULID in the Username field and your current password in the Password field. Click OK.

Figure 14:

You will see a welcome window. Click Accept to be connected to the VPN.

Figure 15:

Now that you are connected, you will be able to access university-restricted applications such as iPeople.
When you are ready to disconnect from the VPN, go back to the application and click Disconnect and close out of the application.